I would like to give a 5-star review towards a specific Mobile Expert: VERONICA SONGCO. She honestly should receive a 12/10 star review. My dad and I went in to ask about a couple issues about comparing billing, possible phone upgrade, and opting out of the billing upgrade and she understood exactly what we wanted and was so quick with resolving our issues. It usually takes my dad and I about 2 hours at a T-Mobile store (Downtown San Mateo Location) to even get any progression but with her at the (Hillsdale Location) we were in and out in about 30 minutes which is a crazy record. She just started maybe in April (I think that is when she said she started) and she blew our minds. It is hard to get a compliment out of my dad but he was so appreciative towards her and complimented her multiple times. I am not going to anyone else except her because she she truly knows what a customer wants and is about to go from point A to point B with no detours which I appreciate. THANK YOU VERONICA SONGCO!
Rodrigo was very knowledgeable and helpful in helping me open my account and start a new tablet line! I was trying to set up my account online but ran into an issue, and therefore had to come into a physical store to do it, and I am glad that I came into this one! Rodrigo helped me with patience and verified carefully each step along the way to make sure I am getting the plan and deals that I wanted. The whole process was super pleasant and smooth for how well he knows the product lines. It was overall a wonderful experience.
