T-Mobile

Primary Location

Main location499 University Ave Palo Alto California 94301 US(650) 614-9140

Wireless provider offering cell phones, data plans, Internet devices & accessories.

Amenities

Accessibility

Wheelchair accessible entrance

Crowd

LGBTQ+ friendlyTransgender safespace

Payments

Debit cardsNFC mobile payments

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Customer Reviews

2.5

3 Reviews

Patrick Beatty20 days ago

From

Had some trouble with a sim card for a nexus 6p that took over a week by phone and still couldn't get it resolved. Came into the Palo Store and Darwin was patient, knowledgeable, friendly, and fast. He figured it all out and ensured Sprint still has me as a customer for some time to come.

0 Likes

Jessica Castaneda20 days ago

From

Terrible. Horrible customer service. There was a young man there with light eyes and shaggy facial hair when I walked in. I cannot remember his name but when I walked in he was on a cell phone obviously engaged in a personal conversation which was extremely loud. I waited about 10 mins until he finally stopped what he was doing to see what I needed. He then starts the conversation with "if you are not the primary account holder I can't help you and I'm still helping the lady before you". I left and was not helped with what I needed. I've been a customer with sprint for years but I'm afraid that after this experience I will not be any longer. You guys should at least hire people who greet you when you walk in the door.

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Ligia Grossman20 days ago

From

I went to the store with a pre scheduled appointment. Got to the store 11 min earlier. Waited for a few minutes until somebody comes to me. I said I had an appointment. The sales rep or whoever he is tells me there were 3 people ahead of me. But I have an appointment, I said. The guy says: “we can just honor appointments when the store is not busy”. Got it?! Avoid this store, period!

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