To Alexis the assistant manager: I hope this message finds you well. I wanted to take a moment to express my deepest gratitude for the exceptional service you provided during my recent visit to Coffee Bean at the Imperial Store.Your quick thinking, friendly demeanor, and exceptional customer service skills truly made a difference. Instead of fussing over my mistake, you graciously took care of my order and ensured that I got my favorite coffee, just the way I like it. Your professionalism and kindness in handling the situation impressed me greatly.I often hear stories of excellent customer service, but rarely do I have the privilege of experiencing it firsthand. Alexis, you exemplify the best in customer service, and your dedication to your job is evident in every interaction. You turned a simple mistake into a memorable and positive experience, and for that, I am truly grateful. Your commitment to ensuring customer satisfaction is commendable and greatly appreciated. I will not forget your kindness, and I'll be sure to spread the word about the outstanding service I received at Coffee Bean, thanks to you.Once again, thank you, Alexis, for going above and beyond to make my day better.
Went to this location several times, service is great. Store is very clean. Some times they do not accept deals (not sure why). Their drinks are the best, in door seating is best for short meetings. Plenty of parking otherwise drive through is good too. Iced blended hazelnut latte is their best.
