Cindy Powersa month agoFrom
I am so Blessed to have walked into this ups store!!!! I have never had so a wonderful What a wonderful experience!! Dana greeting me with a smile !! And made my moving experience wonderful she took care of all my needs. She’s signed me up with my mailbox. She helped me with my phone needs and fax all my paperwork . I’m 64 and I was having a horrible time. She fixed everything in minutes and with a smile and was happy to help. This sweetie knows how to make a company shine !!This company is so blessed to have her in their presence, I just can’t say enough of how she’s made my life easier. Somethings are so hard for seniors, and she went beyond what she had to do and took care of me. I will be going to the store probably for many many years just because of her, she is the best. And I will also tell people how wonderful my experience was there, because lately people do not know how to take care of customers, and she does can’t say enough..
Cindy L Powers
Support Teama month agoFrom
Not only convenient, but very friendly and accommodating. I've now had printing, packaging & shipping services from them, all of which have been great. And I get to avoid the Post Office!
George Chadwicka month agoFrom
This store means a lot to me both under the previous owner Elroy Atkins, and current ownership Mr. Lee. For decades they have gone out of their way to help me solve packaging and shipping and mailing problems, involving relatives and friends back East especially, and now I additionally go there instead of to a competitor with a new task (i.e. I "fired" the competitor, a famous chain) because I now manage my extended family's legal issues, because this UPS store helps me through the process of transferring items from my email into theirs so they can print and notarize, which their Los Gatos competitor, which is a big store with much fewer customers, sometimes there's only one other customer there, does very grudgingly. I see there were one star reviews, so I just read them, and they seem mostly to be about one employee, with whom I have dealt for many years, probably over a hundred times, who is very smart and focuses intently on her work, is really good at her job, and solves problems. I was baffled....until I thought of the many customers who go in there with the famous Los Gatos attitude that they are to be treated as superior in status to the employees whom they treat like servants. They walk in without eye contact, plop their stuff down unsmilingly, and give orders in a tone that they expect to be obeyed and that the employee will probably struggle with the task. I see it more in this store than anywhere else, I guess it's a cultural thing because their friends aren't there watching how they really behave towards the "help," a sure sign of character, and they are in a hurry, and it's not a place to socialize unlike Whole Foods, and never have I seen an employee in that store respond rudely in the face of the obvious condescension. People, lose your attitude at the door, have some manners, don't come in stressed out about mailing a box. Especially in December. Three times I've overheard customers continue to argue with word pressure in their voice about a box not arriving, after the employee has patiently and kindly explained, when clearly the customer should be talking to the shipper, not UPS, which each time the customer had not bothered to do. It's kind of a fun social experiment to watch this, especially the customer's realization that the employee is at least as smart and competent as they are which bothers them, until today when I saw people venting with the one star reviews. Yay you got your revenge on the workers who actually expected to be treated with common decency when you walked in the door. Don't be a stereotype.
