Extremely Disappointed with UNIQLO's Return Policy and Customer Service I am extremely disappointed with my recent shopping experience at UNIQLO. I purchased several items from their store, but when I tried to return them, I encountered numerous unreasonable obstacles.

Here are the issues I faced:

1. Lack of Assistance in Store:

When I attempted to return my items, the store staff informed me that they could not process the return without a physical receipt, even though I provided proof of purchase through my bank statement. This is unreasonable in an age where digital transactions are commonplace.

2. Unhelpful Customer Service:

I reached out to UNIQLO's customer service for assistance, hoping they could help resolve the issue. However, they merely directed me back to the store, stating that I needed to speak with the store manager. This felt like being passed around without any real attempt to help.

3. No Internal Communication:

When I followed up with customer service again, they informed me that they couldn't override the store manager's decision. However, the most frustrating part is that they never attempted to communicate with the store manager on my behalf. This shows a lack of initiative and concern for customer satisfaction.

4. Unclear Return Policies:

The return policies at UNIQLO are not clearly communicated to customers. Nowhere was it mentioned that a physical receipt was mandatory for returns. This should be made clear at the time of purchase to avoid such issues.

5. Inadequate Resolution:

After all the trouble, the only compensation offered was a $10 coupon for future purchases. This does not compensate for the inconvenience and frustration caused by their inadequate return process and lack of support.

6. Comparison with Other Well-Known Brands:

In comparison, my shopping experiences with other well-known brands have been much better. For instance, at Zara and H&M, the return process is very simple and convenient. Even without a physical receipt, they can verify the purchase through other means and process the return. Additionally, their customer service teams are more proactive and helpful, quickly resolving issues. This provides a higher sense of customer value and satisfaction.

This experience has been highly frustrating and disappointing. As a loyal customer, I expected better service and support from UNIQLO. I hope the company takes this feedback seriously and improves their return policies and customer service practices. Until then, I would not recommend shopping at UNIQLO to anyone who values hassle-free returns and good customer service.

My first review is Metrotown location. If you are interested in more about my review.

Products: Recently, I purchased a reusable bag. It's thinner than the one I bought few years ago. A bit disappointed.

Service: Quick checkout. The fitting room is busy but not as busy as the Metrotown location.

Environment: Aisles are tight. So hard to shop, confusing layout. There is no defined sections between men, women and kids.

Recommend: Not this location