Ryan Pan12 days agoFrom
Huge store, lots of cool clothing for kids as well as adults.
D Dwight12 days agoFrom
I have been shopping here for my daughter for years , been going to Tsawassen mills since it opened but today I had the worst experience ever. I bought two pairs of shorts for her, when I got home she tried them on only to find one was two tight. I went back today just to exchange them and the so called assistant manager told me I couldn't as they were final sale. No where on my receipt or on the tag did it say final sale . He gave me some crock about how the computer would not allow him to exchange it. In my opinion he was being lazy and this was terrible customer service. I just purchased them yesterday , the tags were on and she had only put them on briefly to try them on. I will never go back there, for a lousy 15$ they have lost hundred of dollars from me as I have shopped there at least 3 times a year for her and bought several items at a time for her.
Iris Larromana12 days agoFrom
Poor customer service. During this Covid-19 time they should be kind enough to change the exchange or return policy. The so called managers couldn't even exchange a dress I just wanted a bigger size . The item was unworn it had the tag on . I have the original receipt. Just because you want to stick to a policy they could not exchange it. I hope they change it and I also hope many people read my review and think twice about going there . Since you can't try the clothes be careful on what you get make sure you go back within the days listed kn the policy if not you will be wasting your money. This urban kids is one of the few locations here in BC so hard to go back there in a short period of time. Hope you go bankrupt.
