A Ba month agoFrom
I wouldn’t recommend using any valvolines. They hire techs that don’t know what they are doing. Management takes no accountability when you reach out they think a 50% off coupon will pay for the damage that could have been caused to your car. If you do a simple google search you will see how many lawsuits they have against them and what dealerships think of them. An oil change is very simple first you remove the oil filter let the oil drain out, next you place a new oil filter and add 5quarts oil to your car! This place lacks good management, there all about numbers with no care for the customer! Please take your car to a small shop or learn to do it yourself not worth the headache!
Benjamin Kantnera month agoFrom
They replaced the original oil plug without telling me during my first and only service. The replacement no longer fits any of my wrenches. This was done without my permission or documentation. After visiting to request 'em to loosen it the manager apologized and said not a problem. However, I then had to reexplain why I was even there to the staff. I then also went to point out that they would need to get my VIN # out of my door instead of the dash. One of the workers told me "It's fine" which it obviously wasn't when the other worker couldn't scan it. And somehow they even managed to incorrectly spell my name.
My conclusion is that the communication here is terrible. Any concept of due diligence seems to be lost on these folks today. Simply put the overall service is one-star. Please work on your documentation and communication via your staff, so they don't have to keep asking the same questions over and over. Thank you.
Vincent Clearya month agoFrom
Over an hour and twenty minutes to get a simple oil change on a Friday morning. Said they were short staffed. Employee Donald was extremely rude and argumentative. Told me I was warned about the delay and I should shut up. Been coming here a couple years but prices have continually gone up while service has declined. Would recommend looking elsewhere.
