Lesson: Should have read the Google Reviews First. Wish I could do negative stars as 1 is too much. I went with Venum because they quoted me 7-10 days for wheel adapters needed for a project deadline. 35 days later, several inaccurate statements, always changing excuses/reasons for delays; still no adapters, no idea of when they will complete, ship, or if anything they tell me at this point is credible.
Customer service (Valery) was friendly and seemed willing to try and help, but was hamstrung by inaccurate information from the "shop". Three different occasions, she stated that she would call/email back by the end of the day with a status and that never happened. Slight customer service deficiency with reliability of follow through, and thus creating a dynamic of mistrust and need to actively prompt for an update.
Summary: 15 AUG: Ordered 4x wheel adapters, after calling to confirm 7-10 days to ship. I was originally told 10% for a Military Discount and then it turned out to be 5% with the checkout code. 23 AUG: Received an email stating it should ship 28-29 AUG 25 AUG: Received an email stating it's delayed due to Machining 29 AUG: After asking for an ETA, received an email stating it should ship next week. Valery stated she would get an ETA and call/email back. She never followed through. 30 AUG: Ironically I received an auto email "We fulfilled your order from our Venum Wheel Accessories 14 days ago and would love to get your feedback." You're joking? 6 SEP: After calling for an ETA, Valery stated she should have an update on Fri 8 SEP and would call/email back then. She never followed through. 15 SEP: After calling for an ETA, Valery stated they were waiting on a model to machine the and they will work on it this weekend and should ship Mon 18 SEP. She stated she would send me a free tshirt/decals for my inconvenience. 18 SEP: After calling for an ETA, Valery stated she's getting false information from the "shop" as they did not work on my part nor does she have a current status and is getting the run around. She stated she will get an ETA and call/email back. She never followed through. I received the free tshirt/decals that day. 19 SEP: After calling for an ETA, Valery now stated that it's been delayed this whole time due to not having the material, no one has info on material ETA, or when my order will complete. I asked to speak to a manager/owner and she stated he'd be in later that morning. After thinking it over, weighing the pros/cons, cost/benefit analysis; my timeline was already a ridiculous bust, so there were no pros, just all cons. I called Venum back to cancel my long overdue order, get my refund, and threw the tshirt/decals in the trash.
Maybe there's a justification for inaccurate info for 35 days? Maybe it's incompetence at various levels? Maybe it's a systemic issue with unprofessionalism? All of this is the responsibility of the manager/owner. Nonetheless, I have NO Confidence in Venum nor its products. At this point, even if they overnighted the adapters tomorrow at zero cost, a $500 gift certificate, how would I be able to trust the quality of adapters that have a major impact on vehicle safety? I of course CANNOT. I do not recommend doing business with this company.
I did call Motorsport-Tech (Reno, NV), the makers of Bulletproof Off Road Adapters (BORA) wheel adapters, and explained my situation. They stated they could rush order and start machining that day and have them to me in 5 days. I already have a tracking # for delivery on 25 SEP. I considered them before, but Venum was slightly cheaper and confirmed they could get them to me to meet my project timeline (at the time of cancellation, they hadn't started my order nor could confirm anything after 35 days). Bad mistake and I should've gone with the well-known BORA product from the start vs trying to save a couple bucks. Do yourself a favor, save yourself the time and hassle, and get peace of mind for vehicle safety and PASS on Venum Wheel Accessories. Reporting to BBB.
Cheers! MAJ(Ret) Duncan Smith US Army Special Operations
