Luke Nelsona month agoFrom
Customer service is terrible. I feel uncomfortable just walking in the door. No one welcomes you in. When they do acknowledge you, they barely listen to what you want before trying to up-sell you on every part of your plan. Finally, they screw up the one thing you came into the store for. I've no doubt I'll be in again soon to repeat this process on a billing error related to my most recent visit/request.
Old Sunnya month agoFrom
Always excellent customer support at this Verizon store in Redmond! Taylor was very helpful and generous with her time in explaining how to use my new phone in simple terms. I never felt rushed or embarrassed by my lack of technical knowledge. She was very professional and courteous, as was Logan, the store manager.
LERa month agoFrom
As always, Logan was very knowledgeable and generous with his time in helping me set up my new phone. I am a technology - averse person so I appreciated the education! Also, Arun gave me a good idea today to save money on my monthly bill, which showed his commitment to customer satisfaction. Again, great service all around !
