Maintenance was prompt. They were proactive with improving the building. Once you leave it becomes another matter... 3 stars because they nickel and dime you on move-out ($300 for cleaning a studio seems excessive, separate to the $165 for paint). Specifically, I was in a furnished unit, and they charged me to replace bedsheets, which were spotless and clean (I have video to prove it). I was even charged for a 'dusty floorlamp'. Seriously? Shame on me for thinking they were reasonable humans and not being nitpicky myself on the condition report. My advice to tenants, write EVERYTHING on the condition report, and document it. They'll try to charge you whether or not it was already there prior to move-in.