Whether or not they are busy, they have very few registers open yet a bunch of employees just standing around. During my last visit, it was quite busy and instead of opening up more registers to ring up the ever growing lines, the person I assume is a manager, told an employee to direct people to self check out.
People do not like to use the self check out. It is a waste of space. The manager could have even gone to a register yet she herself just stood there watching with her hands in her pocket.
Lastly, the cashiers are too slow ringing everyone up and they always overstock and stuff items into bags to the point my items are spilling out. It defeats the purpose of the bags. I might as well carry everything out by hand. Get your store in orded.