We are a military family abruptly transferring from Norfolk, VA to Bakersfield, CA. We applied to rent a house from Watson Property Management on Monday. The application was very long. And they would only accept it in a drop box (due to Covid-19). As we were in VA, we were told to mail it in with a money order. On Friday, the day after we left for CA, we called and the same lady we talked to initially told us they had received our application, that one other applicant was before us and were already declined, and that they would run our application over the weekend and we could follow up on Monday. On Monday (currently driving through AZ), we called and the SAME lady kept saying she didn't know what we were talking about that she'd have to talk to someone else and call us back. Then she called back and said they never ran our application because it had already been rented. WTH? We could have applied to more places while we were still traveling. Now we're a day away with a 7 month old in tow and we have absolutely nowhere to stay. If this lady is any indication, these people have no idea what's going on with the status of their rentals. And their application process is ridiculous. If you don't want any physical interaction, set up a process online. Take a credit payment for a processing fee.