This is the epitome of a management company who wants to appear professional, but will snake by doing as little as possible.

Wellington does not provide the level of service I would expect from leasing a million dollar+ home in an affluent Bay Area neighborhood. Several issues exist, but the most significant is the manner in which they deal with servicing the properties they are responsible for. I say this as a single professional woman who both owns and leases high-end property.

Any time you have a maintenance request, be it large or small, they will put the work right back on you to deal with/follow up/resolve. This is how they operate: you are required to make a service request through their portal, but then they only act as gatekeeper --with plenty of attitude--, giving you the name of the one contractor they have negotiated with. This contractor is questionable at best. He fails to return calls, fails to send workers, and answers his business line with "Yo."

All of this leaves you to book/manage/remember all the rest. This is incredibly inefficient and incredibly lazy on the part of Wellington. Wellington will also then send you an email that reads "If you are having any problems scheduling this repair, you are required to contact us immediately." Yet another responsibility straddled on your back. They are kings and queens at abdicating responsibility, and taking all steps to release liability from them and shoving it all on you, the tenant and the client.

I had a terrible feeling before I ever signed a lease, sensing an overall one-sided transactioner with bully tendencies. But I went forward anyway, and regret it. Wellington uses the housing crisis in the Bay Area to their advantage. The previous couple who leased the home were also livid with Wellington.

If you wish to lease a property, be ready to either fix problems yourself or jump through hoop after hoop to have them repaired. This is bad for the parties leasing the property, as well as for the parties who own the property and want it cared for. If you have other options, I highly encourage you to consider them.

Wellington wants to appear classy, but actually comes off as defensive and fumbling. They should spend more time on their customer service, and less on the bait and switch. Some advice, Wellington: it's not only the property owners who are your clients. Your tenants are your clients.