Purchase a chair labeled as a 2 pack here for $199. (all of the tag, receipt, and inventory system stated so) Asked where the 2nd chair was and the staff member looked around and said there’s no 2nd chair. I liked it enough and paid the price for it anyway.
2 days later I come into the store and I see the 2nd chair sitting on a shelf with NO LABEL. Asked the assistant manager, Maggie, what happened. Instead of helping me resolve this, she went on to make every excuse instead of acknowledging their fault and rectifying the mistake.
After I finally got her to understand, she said she couldn’t do anything and forwarded the situation to the manager. Who also insist that they’re not at fault and that I should purchase the 2nd chair at additional cost.
As someone who worked retail extensively, I was completely shocked by the lack of reason, care, and professionalism by this store. The poor reviews are accurate and you should avoid doing business with this store at all costs.
