YMCA of Burbank California

Community-focused nonprofit established in 1844 with recreational programs & services for all ages.

Avoid this place at all costs. Staff is inexperienced, rude, and have "God complex". Overcrowded pools which can not be used by children who can swim. Only youth 14 years and older can use lap swimming pool. Impossible to sign up for any lessons.

Terrible experience with the Burbank YMCA, don't recommend it!

We took our daughter here for a month for swim classes. During the last class we had to rinse off using a cold shower (apparently there were issues with the heater), and there weren't enough changing rooms, so our daughter had to wait for one while she was freezing cold. We then decided to cancel our membership. Our daughter was on a wait list for a class and the supervising instructor told us we could wait until the last day of the month to cancel our membership for the next month, in case spots would open up last minute. We went ahead and signed up with a different YMCA and cancelled the Burbank membership, three days before the end of the month - but were then told that we had to cancel five days the end of the month. We were charged for another full month, but were told we could put in a refund request. We didn't hear anything back for weeks, and when we called to inquire we were told that the refund request was denied and that the supervisor "didn't speak for membership", and we ended up having to pay for two YMCA memberships.

It's great. It's LGBTQIA+ ally/advocate and safe space. The employees are all very friendly. The only problem is the guests that refuse to wipe down the equipment after they use it... the disgusting, filthy, entitled guests that go there are the only problem.

Terrible experience with the Burbank YMCA, don't recommend it!