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When I called to schedule a tow at 7:30 am, the person on the phone quoted me $150 for an hour, what they didn’t communicate was that the hour would start when the driver leaves, not when they arrive.
We arrive at the auto shop a little before 8:30 am, thinking we did this under an hour I see a charge for roughly $300.
I wouldn’t understand that the clock started at 7:11 am until the driver explained it after the job was done.
The driver was professional, he did take a bit of a long way to get to our destination but I do not blame him for this misunderstanding.
The lady on the phone didn’t clearly explain this technicality to me UNTIL AFTER the service was done. She assured me she did but I promise you she didn’t.
Fair warning to anyone using this service, that hour starts when the driver leaves not when they arrive.
