Staff are very friendly, patient, and knowledgeable! They answered all our questions and were very nice. I made a reservation through phone call the day before and it was very simple. Indoor and outdoor seating is available but if you do choose to sit outside, the staff do not really check up on you too often so you might have to walk back inside if you need a paint refill or other concern. Inside is fine, they leave the door open. They allow you to use pencil to sketch first and then paint over it. Studio is a little on the smaller side.
The painters admission fee is $10, even if you don’t paint (parents who just sit with their kids). This is added on top of the price of the pottery piece you choose. Mugs and plates were around the $20-$30 dollar range.
With regards to the time limit, come with a concept in mind beforehand so you do not feel too rushed! That is what my group did and we had fun and felt as if we could complete our pieces in time. Although if coming with children, I can see why the 2 hour time limit is difficult. Don’t be afraid to ask more questions and request more time, especially if you have a larger piece of pottery.
Parking is definitely a concern, you have to pay the meters for street parking which only 2 hours. You only have 2 hours to paint so you will have to make a dash out the door for a minute to pay the meter. Otherwise you will have to park in a parking structure and walk which can be expensive. It is in Old Town Pasadena so if you do choose to do more after, it is in close walking distance to shops.
I previously rated it 5 stars but lowered it down to 4 because they did not take initiative to reach out to me and notify me when my ceramics were done in the kiln. I was the one calling back after a week asking if they were ready to which they did not give me a definite answer, oftentimes just saying “you can call back in 1-3 days.” This is odd to me because other locations such as Covina and Whittier did reach out to me via SMS to let me know a day before and the day of when my pieces were ready.