Fatima is a welcoming sales person. But we are finding out that is as far as customer service goes. We purchased a washer and dryer and both machines needed repair in the first week. The washer seems fine now but the dryer is a fail. We called yesterday for an appointment and they were to come by today between 10-12 and were a no show. We called and then it was between 12-2, NO SHOW! And so we called AGAIN at about 3:15 and we’re told the “drivers” were running late and “might” show between 3-5 pm!! We asked if the drivers were in charge of the scheduling or didn’t understand they should call a SCHEDULED & WAITING Customer to say they would be late or that maybe a manager could advise them, in the event this happened in the future to another customer, and we’re informed the driver is actually an owner!!! We tried to keep business dollars local but Palmas will NOT receive further business from us when we choose our other appliances this Spring since this is how an owner treats waiting customers.
Appliances by appointment. My dryer is great and the price was even better. I am not exaggerating, I am astounded by Palma's value. Palma's has a large selection of 2nd hand appliances at great prices. Important note, Palma's does not have a showroom or catalog. You need to call and make an appointment.
