Jeff Marshall20 days agoFrom
We have been a Sundance client for over 20 years. The spa is so reliable that even when we rented our home twice for a total of 7 years (with kids) it still worked fine. But the best part of Sundance is the field technicians. They have been prompt knowledgeable and so patient (even with less technical folks like me). Our current spa supporter is Dan. He is the best. Truly. Calls back quickly and knows all the old and latest system options and can explain it even to me.
Hope he never leaves Sundance.
Sincerely
Jeff M
Eric Johnson20 days agoFrom
Randy was very helpful in assisting me with my purchasing my Jacuzzi j475. He gave me very detailed information on how to care for and maintain the tub. Responded promptly to any question or concern I may have. I would buy from him again without hesitation.
Gretchen LeBuhn20 days agoFrom
Do not believe the delivery dates or that they will be communicative. We ordered a Bullfrog - it was pricier than other hot tubs we looked. Paradise told us that because they were manufactured in the United States, there would be no problems with delivery. This was important to us as we were hosting a party mid June to celebrate graduation. The delivery date was scheduled about 4 months after we ordered. As we had not heard from Randy, we finally called him a week before our initial delivery date and he told us it was going to be delayed three weeks to the end of May. While we were disappointed, this still meant we would have the tub for our kids. Once again, we had no contact from them before the new delivery date so we called Randy again. Now, it is delayed until the end of July completely ruining our plans. So, look elsewhere for an less expensive model where they will reach out if any issues arise with delivery and work with you to make things right. I will update this.
