My wife and I have nothing but praise for Pilot as a property management company. Every single person we interacted with, from the leasing agent Laura, our building manager Marissa, to the maintenance fellow John, was incredibly kind and helpful. Their communication was immaculate and we were never left hanging when we reached out to them. Every single one of them is a stand up human being and I wish them all the very best.

When we moved into the unit, the 20 year old hot water heater was failing but they had it replaced within 24 hours. During the ridiculous 110 degree heat wave that swept Seattle last summer, our refrigerator couldn't handle the strain and died on us. This was in the middle of massive Covid supply chain issues and we weren't the only tenants who's fridge couldn't handle the strain but they still managed to get us a new fridge within a week and gave us an ample credit towards our rent to help offset spoiled goods and take out costs. It wasn't an ideal situation but they did everything they could to rectify it promptly and for that we are very grateful. There were some security issues with the parking garage (crime in Seattle is a massive issue, nothing unique to our building) which they immediately rectified by reinforcing all the doors, changing the keys and adding security cameras, after which we never had another issue.

It feels like standard procedure these days for property management companies to nickel and dime away your security deposit but there were no such shenanigans with Pilot. We took care of our unit and as such got our entire deposit back when we moved out.

We have dealt with many property management companies over the years and Pilot has for sure been the best. We recently moved states and we are really missing Pilot compared to the disinterested middle class slum lords that we currently have, but can never get ahold of.