I recently had business to conduct near this QFC location. After my business meeting I decided to pick up a few items, the QFC being central to my pathway back home.
The store itself is quite similar to any other QFC. A couple of very good factors made for my review.
The customer service representative that was the prime attendant to the series of Self Checkout kiosks and his assistants. I thanked him for being very present and his keen observational style as a real standout. I asked his name and he was happy with my appeal to include his name in this review.
Personally, I am not very warm to self checkouts and kiosks at all. I may have pressed the wrong buttons too many times, too often or gone too slow, carefully and enjoyably taking my sweet time. Most of the time, I feel what's obviously missing, the feeling and fact that you are being taken care of for your investment and choice to participate in a transactionary benefit. All too often such transactions are hosted without what's being lost, plenty of opportunity for a positive and distinct expression of such a cost savings tool for the gain of the business chosen but not usually at hand. The feeling is usually not mutual but often a resignation you as customer are forced into by the reality of low margin profits and savings, plain 'ol greed or the illusion of a short staff by design with a bounty of open but unmanned registers.
I like to win fair and square and capitalize in my service and just like I am, PAULY'S SERVICE IS A BRAND UNTO ITSELF. And it was the difference, the connective residual that is otherwise missing or missing his authorship as attendant and oracle to QFC Northgate's Self Checkout. Pauly was proactive, gracious, forgave everyone's awkward tango with points of service not designed towards the ironies and fallacies of human shoppers in a constantly altering environment. The odd dance partners of futurist markets and as partners in ballroom scanning, bagging and paying...dancing.
Pauly was what the compensation or superiorvisor was and needed by the computer employee kisoks that stand idle as clerk and register, half unique to their own experience and design. Hehe, such slackers, those kiosks. The one half to human, an unbending design of prompts and computed software and hardware designed for efficiency and programmed to relegate a bizarre forwardness. Pauly was the great instructor, how's that? He had personallity and decision to do more and be more. I forgot I didn't like kiosk registers and his preferred intangible reality was better, much, much better.
Such grocery games and a thread of tangled webs of bogo's we dream a dream. Despite such escapes, fits of distractions, mistakes...all humanistic results of unfamiliarity, unpredictable errors items this process isn't designed to be able to overcome...we did, thanks to the latest, personable and actionable.
The Pauly Unit, QFC's latest, showcases the greatest in grocer software, hardware and mensware, dapper and moustached. I'm handsome, cordial and incredible and just saying, hey Pauly, you are too. You should be on the cover of Esquire magazine or Forbes, my man. Your work ethic and free moral work agency, a verifiable advantage and new direction in champion models of the Quality Foods Corporation last quarter century gain on their competitors!
Thanks Pauly and Pauly Quality Food Corporation associates!
A shot out to the florist, nice selections, I couldn't decide. The recipients may have blushed and swooned too much. That's always great, thank you Flora or whomever your name is. Sorry, I tried to say thanks but you left for the day. Hey, nice arrangements, great prices too. Pro Tip: Try using those new triangle baggies, guys! Those creations keep water from dripping off the stems and everywhere onto the floor. Another innovative grocer advantage and you heard it here first.
Terrence Poet, Content Writer, Hospitality Maven
