I had a very old Kinetico system that needed maintenance. In September 2020 I managed to accidentally destroy the main unit, putting me in the market for a replacement system. I went to Rainwater in Grandview and spoke with the owner. He was extremely helpful in reviewing the options and selecting the capacity I needed. His pricing and installation timeline were very attractive. I elected to purchase from him.
The installation team arrived just 3 days later. They were very efficient, knowledgeable, helpful, and a pleasure to spend a few hours with. They removed the old unit and hauled away all the debris. The new unit was installed in a way that made it easier to maintain than the old unit. Once installed they went through a comprehensive test cycle to ensure that the system would function properly. They also trained me on its operation.
The new unit is somewhat smaller than the old one, and has greater capacity (will soften more water). The filter unit is much easier to perform filter changes than the old one. The system performs its recharge cycle must faster than the old one and is much quieter.
I had a very positive experience doing business with the entire team from Rainwater (including office staff). I enthusiastically recommend Rainwater for your water softening needs. I expect to remain a lifelong customer!
This business absolutely has the finest customer process I’ve seen, bar none ! Very thorough, attentive and sensitive to customer needs. I would not hesitate one second with a referral to this company for new or maintenance services. Always available for advice.
This company is the golden example of customer satisfaction !
💥I made my appointment and as always it went superbly. I’m set for another year! Thank God it’s Rainwater !
Cynthia from Grandview.
