Great experience beginning with Joel in Sales and ending with the two guys who delivered and installed my GE Washer/Dryer.
All of them were able to address my concerns and questions. I highly recommend Saddleback Appliances for future Appliance Purchases. Great Job!!
Wish I could give zero stars, but I can't. If you want to support a business that doesn't care about customer service, this is your place!
I purchased an LG refrigerator the end of August from then and when it was delivered/installed (on a Friday), they just put it into place and put on the handles. They wouldn't connect the new water line (which my plumber re-routed and installed the week prior) to the refrigerator or leveled the fridge or doors. They just pushed one side of the fridge up and said if I level my floor this is what your fridge would look like (doors & fridge level). That because my floor's not level the fridge or the doors will not be level. Then they left.
I emailed Scott, the sales person I was dealing with, the same day and let him know about the fact that the installers didn't level the fridge or doors and sent him pictures as well. He told me he'd handle it. The installers came out Tuesday to level the fridge (which they did), but could not level the doors. They took pictures, called Scott, and gave him all the details. They only told me they couldn't level the doors because of a hinge, though I did see them opening and closing the freezer door with concern, which left a few scratches on the door. Then they unleveled the fridge itself and left.
A few hours later Scott called me and said that LG needed me to call them regarding the issue because LG wouldn't deal with him. I called LG and they created a case which required Scott to contact LG Dealer Support. I immediately called Scott and gave him the case number and told him to provide LG all the details and photos his installers took. Because it was the end of the day, he told me he'd call LG Wednesday and then let me know what was going on.
Thursday there was no word from Scott so I emailed him reiterating the issue and gave him the case number again, and wanted a status update. There was no response and on Friday I emailed him again, this time with pictures of how my fridge was left. There again was no response. Friday night I logged on to LG chat and they stated there had been no communication from Scott and he needed to call LG Dealer Support ASAP.
On Saturday I called Scott and he told me LG had contacted me regarding an appointment for Monday when an LG service tech would come out and then gave me the timeframe. I told him I hadn't received any emails, texts, or phone calls from LG (I even searched in spam emails). He said he'd call them to confirm the appointment. I then canceled a medical appointment (which had been made 9 months earlier) that was during the timeframe the tech would be coming on Monday.
Scott never contacted me after he supposedly confirmed if there was/wasn't an appointment for Monday. The timeframe Scott gave me for Monday came and went and no tech showed up. I looked up the status of my case on LG and it said pending. They had no record of an appointment for a tech to come out nor Scott even contacting them.
I did receive a text from LG (not related to the case that was created) and after conversation on that, they sent a tech out. Unfortunately because Saddleback's installers didn't provide me the full problem with my refrigerator (they only spoke Spanish to each other) the LG tech only fixed one of the issues.
I am extremely disappointed with this business. If the installed tried to level the fridge and doors the day they actually delivered it, I would have denied receipt and requested a replacement fridge. I'm now stuck with an unlevel fridge and issues with the hinge/freezer. The picture shows how they left my fridge after trying to level it.
