Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Crowd
LGBTQ+ friendly
Stay away from this company, from the owners to the workmanship to the sales team, we’ve had a disastrous, dishonest experience that we would not wish upon anyone.
Simply Solar installed solar on our roof after several delays in scheduling on their part and lies from the salesman including, that he’d be present for the installation, and an unauthorized rebate among other things. Management apologized and we moved forward. This was a warning sign that I wish we had heeded. After a few days, we began to be concerned about what appeared to be many broken tiles during the installation process and brought this up both to the installers and to the business head office. They assured us that the tiles would be replaced and that was a part of the process. After what was supposed to be a 3-4 day install turned into over a week, the roof began to look worse and worse. We reached out to the head office multiple times, asking for their roofing team to come see what was going on—no word. Finally, once the installation team was “done”, we relayed our shocking situation to two of the Simply Solar owners. They assured us that it was bad, but it would be fine, they’d fix it, they’d “make it right”. This has been an ongoing nightmare now for NINE months.
Due to the negligence and poor workmanship of Simply Solar, we have:
As we’ve fought with Simply Solar to return our new home to its preexisting state, we’ve consulted industry experts to determine what really happed and what needs to be fixed. These include: construction/contractors, mold and water remediation, roof inspectors and installers, tile industry and installation experts and solar best practices experts. At every level, the feedback that we received was that the work was shockingly poor and the roof was in great shape, prior to the installation. Missing screws, incorrectly installed brackets, lack of flashing, incorrect tiles installed, tiles poorly glued together…the list goes on and on.
It doesn’t feel good to write this review. But we’ve worked with the ownership of Simply Solar for nine months to remedy this situation in good faith. We’re now approaching the rainy season. I wish we’d never met these people; I wish we hadn’t installed solar; I wish you the best on your search for a company who values quality and integrity—this is not it.
Installation was smooth and prompt. System was working for a year. An issue of communication between the inverters and Enlighten/enphase came up and I could not track the production of the system.
Sara with client services coordinated the work required to fix the issue of the inverters not communicating. It took a few visits from different technicians to resolve the problem.
System is working well.
