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I am very dissatisfied with the recent delivery experience at this Tesla Delivery Center. Before delivery, during the inspection, I noticed a big sidewall damage on one of the tires. After repeated calls and texts to the number provided, Tesla stopped responding when I was trying to fix this issue (after taking delivery). I was able to schedule a service in the app for two weeks out. At the appointment they were only going to replace one tire. It's an AWD vehicle, if you only replace one, it's going to mess up the alignment. They finally agreed to replace two at least, but the tires were a different brand of all-season tires. This is unacceptable.
Another issue and the biggest of them all, I got a notice from my lender that they still haven't received proof of ownership. If the lien isn't recorded soon, they are switching my loan to a personal loan and increasing the interest rate. I specifically asked Tesla if they would handle this paperwork and they even had me sign documents for limited power of attorney to file all the necessary paperwork. Now not only do I not have the documents I need to submit, Tesla is impossible to get a hold of. I have tried many attempts to contact the delivery location to report this issue, but unable to reach anyone. The messaging system is a loop where you can't even speak to a real person.
I am writing to express my deep dissatisfaction with the recent delivery experience of our Tesla vehicle. We were assured that the car would undergo a thorough quality assurance process before being handed over to us. However, immediately after driving off, we noticed a loud creaking noise coming from the left front tire area.
I attempted to contact the delivery location multiple times to report the issue, but I was unable to reach anyone. The messaging system provided so little time that I couldn't even state my name before being cut off. This lack of responsiveness has only added to our frustration.
The following day, we visited another Tesla location to purchase a mobile charger. While there, I asked the service team to listen to the noise. They immediately identified the part that needed replacement, which was disconcerting given that your quality assurance team missed it during their inspection. When I attempted to schedule a service appointment through the app, the earliest available date was 75 days out, which is simply unacceptable.
Over the past three days, I have made repeated attempts to contact the original delivery location, calling at least six to eight times, all without success. This situation has left us feeling neglected and taken advantage of, especially given that we were handed a vehicle with a known issue.
It is baffling that such a significant problem was overlooked by your quality assurance team and the Renton location where the car was prepared for delivery. Now, we are left with a vehicle that continues to make an increasingly loud creaking noise, with no immediate solution in sight.
This is far from the experience we expected when purchasing a Tesla, and it is deeply disappointing. While we love the brand and the vehicle, this issue should have been addressed before delivery. I urge you to rectify this situation promptly and restore our confidence in Tesla's commitment to quality and customer satisfaction.
I look forward to your immediate response.
