We have been coming here for years and have happily referred many others and often given gift certificates to Truce Spa as presents to friends and family and service has always been good up until our last visit. I booked a facial and massage for my wife on Mother's Day and after her massage was completed, she was taken to the lounge to wait for her esthetician, who showed up 10 minutes late and proceeded to inform my wife that she was going to need to skip some of the facial services and rush in order to be done on time. Ultimately, the facial service lasted half of the time that was booked and paid for. After requesting a refund for the facial, I was denied and instead offered a $20 credit for future services and was told that my wife did in fact get a full-length facial and her and I were wrong. Now, I understand and know that things happen and no business is perfect, but for me; it gets down to how a business reacts and responds to an error they made with the intent to remedy the situation with a client, and Truce Spa fell flat on their face to do right by a good client over a measly $104, which will cost them far more in the long run as we will no longer give them our business.
I booked a couples massage for my husband and I after our wedding, but unfortunately were let down by the experience. They should disclose that there is construction happening near the spa because we could hear the sounds for the full 90 minutes our massage. The walls must be thin because we could also hear two people in the room next to us who were speaking pretty loudly throughout our massages. Both of those things really took away the relaxing aspect pretty quickly.
For the massages themselves, I will say that I had a slightly better experience than my husband, but he was very dissatisfied. He commented that he questioned whether the masseuse had actually ever given a massage before. She seemed to just slather on oil and rub it in, but actually missed the massage part. Had it not been a couples massage, I'm certain he would have asked to her to end early.
I'm glad we gave Truce a chance, but we won't be back.
