Infinity Line Dispatch Roman, Alex & Tim5 days agoFrom
Audi service department is the most horrible costumer service you can think of. They talk to you like they hate their job. Service manager will not call you back. Hang up the phone on me, 0 communication. No loaner, no rental. Very very very rude. Josh is very rude. Take your cars somewhere else, like German concepts, or other dealers that work on Audis.
Kyrsten Smith5 days agoFrom
Jordan Armold is a great salesman! I have bought two Audis from him and he is always so accommodating and professional. He will also teach you the ins and outs of your vehicle and makes sure you understand how to use your car! Thank you Jordan
ilya Rumatchik5 days agoFrom
Was planning on buying a vehicle from Audi Michiana a pre owned 2013 Mercedes Gl550 with 97k miles for $25,995. and that desire quickly went away after meeting sale rep Jeff Spencer! This person is very rude and has a nasty off putting attitude and has completely no skills in communication & negotiation. Had completely no clue and was making stuff up on the go especially when I asked if the car came with a warranty he first said No after the test drive he said it comes with 3 month 3,000 mile warranty then he said it has 12 month 12,000miles warranty only on powertrain components. So then we went to the table to negotiate the price of the vehicle because it had cosmetic issues like scraped front bumper, fogged up headlights and the air suspension was sitting completely on the floor before the vehicle was started up so it definitely needs work done to it, body work alone is 1k easy and Mercedes air suspension repair could be $2000+. So I gave him an offer and said I’ll take the car off his lot for $21,000 to which he replied no way then I said how about $22,000 he said he’ll go ask his manager, after waiting 15 minutes he came back said the manager is willing to only bump down $400 to which I said no thank you and was getting ready to leave and the runaround begins. Mr Spencer said he’s going to talk to the manager again to see what he can do so we wait another 10-15 minutes then he comes back sits his chair and starts typing away on his computer mine you we are still sitting at his desk waiting for an answer thinking he was printing up a new deal or something. Now this is where it really gets me, he looks up from his computer as if he’s surprised we are still sitting there and like he saw me for the first time. so the look on his face got me confused and I’m thinking does the guy has amnesia or something, literally there was 5 minutes of silence then he just says sorry we can only go down $400... so what do we have a deal? we then kindly stood up and said no thanks and have a good day to which he gave us a nasty look as if I hurt his feelings. So the following day the phone calls come pouring in and I started ignoring them so he left voice message after voice message so I listened to the message and Jeff spencer said ‘give me a call I have great news on the Mercedes I want to work out a deal’ so now I thought ok maybe the will budge down on the price I give him a call and he asks if I want to buy the car and I asked if they are willing to go down on the price he replied only $400 so we ended our call and still till this day keeps calling us! Very rude, unprofessional and annoying tactic! If you can’t budge on the price don’t call me period. Still surprised he works there! So the following week I went to a dealership in Elkhart ‘Tom Naquin Chevy & Nissan’ and found an exact same car We were looking for with half the miles and immaculate condition the exterior & interior were detailed and came with warranty and the manager gave us a $3,000 discount to which We were surprised. And when signing our title paper work we meet Jeff Spencer’s former boss. All I have to say is shame on Audi of Michiana and Mr Spencer, Sonny said he taught you better!
