Go anywhere but this place. You will pay at least 90% less anywhere else. They run this business under their hospital EIN, so you will be billed hospital $$ instead of an office visit. I could have paid 10$ (my co-payment for office visit) for my radiology appointment. I made sure prior that I'd pay my co-payment only then was billed 250+$ afterwards because this was billed to my insurance as a hospital visit. Not sure why I have to pay more because I'm supposed to know going in that this facility is under their hospital EIN. I've been to other hoag offices and have been charged only my 10$ co-payment for various different appointments but this was the only facility I had to pay as a hospital visit.
I think the hospital needs to say prior to the procedure/appointment what will be paid. I signed something reflecting this but there was no total amount. They know the procedure I'm doing prior and they have my insurance information prior so I'm not sure why weeks later I get a higher amount than what I was communicated.
If I knew before going in I'd pay 200% more than I was communicated I would have cancelled the appointment and went elsewhere as other places don't operate under a hospital EIN.
I did call their billing to verify and that's how I found out their company operates under an EIN, someone there did say "you're right you could have went literally anywhere else and paid a lower co-payment" so they are aware this situation happens.
Just for this review purpose it's just based on the billing process. Although I'm upset with the billing this place still was a very pleasant experience with the staff and treatment I got but my review is only based on my billing experience.
Someone has a similar review to this billing issue below. I wish I would have seen the review before making my appointment.
Awful experience! Not only they completely screwed with my insurance submission (now I’m running between their billing department and insurance it to fix their mess), they are rude and unapologetic about their mistakes (both billing and MRI). I had to do an MRI twice because they made a mistake and instead of apologizing the technician was huffing and puffing and giving me attitude when the error was 100% on their end, we were almost done with the MRI when the technician came to the room and said we have to start all over again. I was in the MRI machine for one hour with a needle in my arm. Unless you are desperate, avoid Hoag imaging!!
