Cell phone store
UnclaimedT-Mobile
00 Likes
Primary Location
Amenities
Payments
Credit cardsDebit cardsNFC mobile payments
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
In-store pickup
We'd decided to change from Verizon to T-Mobile and quickly found out the wireless phone kiosks inside Costco are run differently now. The Silverdale Costco is the only store in Kitsap County with T-Mobie (the only wireless company offered at that location) so that's where we went.
The primary purpose of my review is to talk about Chelsea G., the T-Mobile rep who took care of everything. We would've gone with T-Mobile based on her personality and service alone. As it turned out, we were lucky she's such an amazing person because we spent a lot of time with her. A LOT of time, and it was basically my fault.
On our first visit she did an excellent job explaining about all the free goodies T-Mobile had to offer and the rebates we could expect for the three lines were purchasing based on which phone model we chose. We thought everything was to be handled on that day, only to find that since Costco no longer stocks inventory for the kiosk Chelsea had to order our stuff to be delivered to our home, which meant coming back for a 2nd visit. But we were still excited because T-M was giving us a lot of stuff for FREE.
All fine and dandy. Chelsea did a great job of writing down everything we were supposed to do at home regarding charging the phones and data transfers between our old and new phones. But life has a way of getting in the way and I never looked at the card she gave us. So when we returned to the kiosk Chelsea was faced with doing it all. Some parts went smoothly and a lot not so smoothly because my wife and I don't remember passwords to things and didn't have them on the old phones. Our son came to our rescue a few times but Chelsea took on the brunt of the grunt work.
By the time we left the store, all systems and phones were operational but we still had MORE setup homework to do. But through it all, even when it seemed dark and hopeless (to me) Chelsea hung in there with the dogged professionalism for which she should be recognized--which is the main purpose of this review. You can bet she'll get all all 10s and superlative comments when T-M requests we fill out a survey.
